How a sleep practice consolidated five tools and answered every call.

All referral channels (fax, web forms, EHR messages, and phone) now feed into a single automated pipeline. Linear's AI extracts patient demographics, insurance information, referring provider details, and clinical indications. The system creates or matches patient records in athenahealth, attaches referral documents, and verifies insurance eligibility in real time.

Patients are contacted automatically via SMS, email, and voice AI. The system handles scheduling conversations end to end, matching patients to available appointment slots based on provider availability, location, and insurance, booking directly into athenahealth.

Linear Health identifies dormant patients directly from athenahealth records: patients overdue for follow-up visits, CPAP compliance checks, or annual evaluations. Hundreds of dormant patients have been re-engaged and rescheduled since deployment.

The most transformative change: AI-powered voice handles inbound calls across new patient scheduling, CPAP/DME questions, rescheduling, billing inquiries, and after-hours coverage. Every call is answered regardless of time.

DME workflows (CPAP orders, supply reorders, compliance tracking, and insurance authorization) are managed through the same platform. Charge entry, eligibility verification, and billing follow-up tasks are automated.